1. Data Controller

The data controller responsible for the processing of personal data collected through this website is BrandMessageFlow, located at VIA ALCIDE DE GASPERI 44, 16014 CAMPOMORONE, Italy. For any questions regarding data processing, contact us at [email protected].

2. Data We Collect

BrandMessageFlow collects the following categories of personal data when you interact with our website or services:

• Identity Data: Full name, company name, job title.
• Contact Data: Email address, phone number, postal address.
• Communication Data: Messages, project briefs, and correspondence submitted through our contact forms.
• Technical Data: IP address, browser type and version, operating system, and referring URLs.
• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths.

3. Purpose of Processing

We process personal data for the following purposes:

• To respond to inquiries and provide requested service information.
• To deliver copywriting and marketing services as contracted.
• To process payments and manage billing relationships.
• To send service-related communications and project updates.
• To maintain internal records and comply with legal obligations.
• To analyze website usage and improve our digital experience.

4. Legal Basis for Processing

We process personal data under the following legal bases as defined by the General Data Protection Regulation (GDPR):

• Consent: Where you have given explicit consent for specific processing activities.
• Contractual Necessity: Where processing is necessary for the performance of a contract with you.
• Legitimate Interest: Where processing is necessary for our legitimate business interests, including service improvement and fraud prevention.
• Legal Obligation: Where we are required to process data to comply with applicable laws.

5. Data Retention

BrandMessageFlow retains personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions and project correspondence are retained for a maximum of 24 months after the last interaction. Financial records are retained for 10 years as required by Italian tax law.

6. Data Sharing

We do not sell, rent, or trade personal data to third parties. Personal data may be shared with:

• Service providers who assist in operating our website and delivering services (e.g., email platforms, payment processors).
• Legal and regulatory authorities when required by law.
• Professional advisors including lawyers, auditors, and insurers.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restriction: Request restriction of processing in certain circumstances.
• Right to Data Portability: Request transfer of your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We will respond to all requests within 30 days.

8. Data Security

BrandMessageFlow implements appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), access controls, regular security assessments, and secure data storage practices.

9. International Data Transfers

Personal data is primarily processed within the European Economic Area (EEA). Where data is transferred outside the EEA, BrandMessageFlow ensures appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

10. Contact Information

For any questions about this Privacy Policy or our data processing practices, contact BrandMessageFlow at:

1. Acceptance of Terms

By accessing or using the services provided by BrandMessageFlow, located at VIA ALCIDE DE GASPERI 44, 16014 CAMPOMORONE, Italy, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services.

2. Scope of Services

BrandMessageFlow provides professional copywriting, content strategy, email funnel architecture, and marketing messaging services. The specific scope, deliverables, timelines, and pricing for each project are defined in a separate project proposal or statement of work agreed upon by both parties.

3. Project Proposals & Statements of Work

Each engagement begins with a written project proposal that defines: project scope and deliverables, timeline and milestones, pricing and payment schedule, revision allowances, and acceptance criteria. The proposal becomes a binding agreement once signed or confirmed in writing by both parties.

4. Payment Terms

• Invoices are issued as per the payment schedule defined in the project proposal.
• Payment is due within 14 calendar days of invoice date unless otherwise specified.
• Late payments may incur a 2% monthly interest charge on the outstanding balance.
• All prices are exclusive of applicable taxes (VAT), which will be charged in addition where required by law.
• Work on subsequent project phases may be paused if payment is overdue by more than 14 days.

5. Intellectual Property

Upon full payment, BrandMessageFlow assigns to the client all intellectual property rights in the delivered copywriting and content materials. This includes the right to use, modify, reproduce, and distribute the deliverables without restriction. BrandMessageFlow retains the right to display work in its portfolio unless the client objects in writing.

6. Revisions & Modifications

Each project proposal specifies the number of revision rounds included. Additional revision rounds beyond the agreed scope will be billed at the rate specified in the proposal. Revisions must be requested within 14 calendar days of deliverable submission; otherwise, the deliverable is deemed accepted.

7. Confidentiality

BrandMessageFlow agrees to maintain strict confidentiality regarding all proprietary information, business strategies, and unpublished content shared by the client. This obligation survives the termination of the engagement for a period of 24 months. The same confidentiality obligation applies to client information shared by BrandMessageFlow.

8. Limitation of Liability

BrandMessageFlow's total aggregate liability under any project shall not exceed the total fees paid by the client for that specific project. BrandMessageFlow shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

9. Termination

Either party may terminate a project with 14 calendar days' written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date. Deliverables completed and paid for remain the property of the client under the intellectual property terms outlined above.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Italy. Any disputes arising from these terms or the services provided shall be subject to the exclusive jurisdiction of the courts of Genoa, Italy.

11. Contact

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function properly, improve user experience, and provide information to website owners. Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (remain until they expire or are deleted).

2. How BrandMessageFlow Uses Cookies

BrandMessageFlow uses a minimal cookie footprint. We do not deploy tracking cookies, advertising cookies, or third-party analytics cookies. Our use of cookies is limited to:

• Strictly Necessary Cookies: Essential for the website to function correctly. These enable core features such as form submissions and navigation. The website cannot function properly without these cookies.
• Preference Cookies: Used to remember your cookie consent choice. When you accept or decline cookies, a persistent cookie is stored via localStorage to record your preference and prevent the consent banner from reappearing.

3. Cookies We Do NOT Use

BrandMessageFlow explicitly does not use:

• Google Analytics or any web analytics tracking cookies.
• Facebook Pixel, LinkedIn Insight Tag, or any social media tracking cookies.
• Advertising or remarketing cookies from any ad network.
• Cross-site tracking cookies or fingerprinting technologies.

4. LocalStorage

Our cookie consent mechanism uses the browser's localStorage API to store your consent preference (accepted or declined) on your device. This data is not transmitted to any server and is used solely to remember your choice. You can clear this data at any time through your browser settings.

5. Third-Party Services

The only third-party service loaded by our website is Google Fonts, which serves our specified typeface (Inter). Google Fonts may collect anonymous usage data as described in Google's Privacy Policy. We have configured our implementation to minimise data collection.

6. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may impair the functionality of this website. Instructions for managing cookies in common browsers:

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Privacy, Search, and Services > Cookies

7. Changes to This Policy

BrandMessageFlow may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

8. Contact

1. Overview

BrandMessageFlow is committed to delivering high-quality copywriting and messaging services. This Refund & Reimbursement Policy outlines the conditions under which refunds may be issued for services provided by BrandMessageFlow, located at VIA ALCIDE DE GASPERI 44, 16014 CAMPOMORONE, Italy.

2. Project Deposits

Projects may require an upfront deposit as specified in the project proposal. Deposits are non-refundable once work has commenced, as they cover initial research, strategy development, and resource allocation. If BrandMessageFlow is unable to commence work for any reason, the full deposit will be refunded within 14 calendar days.

3. Milestone-Based Payments

For projects structured around milestones, payments are due upon completion and delivery of each milestone. If a delivered milestone does not meet the acceptance criteria defined in the project proposal, the client may request a revision at no additional cost. If the revised deliverable still does not meet the agreed criteria after two revision attempts, the client may request a partial refund for that specific milestone.

4. Full Project Refunds

A full refund of payments made (excluding non-refundable deposits) may be issued under the following circumstances:

• BrandMessageFlow fails to deliver any work product after payment has been received.
• The project is cancelled by BrandMessageFlow for reasons other than client breach.
• Material misrepresentation of capabilities at the time of engagement.

5. Cancellation by Client

If a client wishes to cancel a project after work has commenced:

• Before any deliverables: 75% of the deposit is refundable.
• After partial delivery: Payment for completed and delivered milestones is non-refundable. Any prepaid amounts for undelivered milestones will be refunded in full.
• After full delivery: No refund is available for completed work that has been delivered and accepted.

6. Refund Process

To request a refund, the client must submit a written request to [email protected] within 14 calendar days of the relevant invoice date or deliverable. Refund requests will be reviewed within 5 business days. Approved refunds will be processed within 14 calendar days using the original payment method.

7. Dispute Resolution

In the event of a disagreement regarding refund eligibility, both parties agree to first attempt resolution through direct communication. If a resolution cannot be reached within 14 business days, either party may propose mediation through an independent third party. These terms are governed by Italian law and subject to the jurisdiction of the courts of Genoa, Italy.

8. Exceptions

The following are not eligible for refund:

• Work that has been accepted in writing by the client.
• Services rendered free of charge or as part of a promotional offer.
• Additional revision rounds beyond the agreed scope that have been completed and delivered.

9. Consumer Rights

Nothing in this policy affects your statutory rights as a consumer under applicable Italian and EU consumer protection laws, including the right of withdrawal for distance contracts as provided by Legislative Decree 206/2005 (Italian Consumer Code) and the EU Consumer Rights Directive 2011/83/EU.

10. Contact